Phone Orders: Please call us on 0430 023 933 during business hours WST (Perth time) or any other reasonable time when your little ones are sleeping. We are parents too so we understand….. Don’t forget the time difference if you are calling from outside of WA.
Payments: All Payments are accepted via credit card (Visa, Mastercard and American Express) through our secure payment gateway, PayPal. We can also accept payment via direct deposit into our bank account. Direct deposit information will be emailed to you after you have placed your order.
Orders are posted (standard) after payment has been received, which must be within 7 days of the order date.If you would like express or registered post additional fees will apply
International Orders: Please contact us if you would like to place an order with shipping to an overseas address, and we will email a quote and instructions.
Baby Ryder Products come with warranty for 60 days from date of purchase which covers elastic, stitching and or other similar issues related to faulty workmanship. This warranty does not cover normal everyday wear and tear of the nappies, fading or leaking issues. Use of bleach, vinegar, whiteners, laundry additives, fabric softeners or washing powders with enzymes on the nappies will void this warranty. Warranty only applies if care instructions have been followed. Warranty applies to the original purchaser only and for orders purchased within Australia.
Nappies will need to be returned to for inspection, and we will arrange a repair or replacement at our discretion.
Please contact us before sending your nappies with a description of the problem and photos if possible to: firstname.lastname@example.org
Returned nappies must be in clean, washed and dry, free of foreign particles (hair, lint etc) or they will be returned to you.
We are more than happy to offer you individual advice about our products, so please contact us with any questions you may have before placing your order. Under consumer law, retailers are only required to replace or refund items that are defective or don't do what they are supposed to do. The onus is on the purchaser to ensure that the products purchased are suitable for their stated use, and retailers are not obliged to replace or refund items if you simply change your mind.
If for some reason you are not completely happy with your purchase, you may return it to us in brand new, unused and unwashed condition within 14 days of purchase. We will provide you with an exchange, refund or credit once we confirm that they are in new, unwashed and un-damaged condition, suitable for re-sale. Packaging must also be in new condition, to enable re-sale of the item. Please contact us first before returning goods.111